Timely service during power failure

We had a power failure this weekend and unfortunately our generator didnt power up. I called Tower Generator with whom we have a service contract. Within half hour we got a response that somebody will be coming and in the next hour, somebody was at our door. In another hour or so, our generator was up and running. Our serviceman was pleasant and professional. I cant be any happier with the service that we got.

– Joerel R.

Everyone did a fantastic job and conducted themselves in a very professional manner.

“I intended to send you a note of thanks since my generator startup on August 14. I was given a nudge last evening at 4:57 p.m. when the electricity went out. The rain was so noisy that I was not aware that the electricity had gone off and that the generator was on (I realized fifteen minutes later when the microwave display was flashing PF). Needless to say I am very pleased with the operation of the generator, it ran for about ten hours.

I would like to let you know that from my first contact with Jay eight years ago to the completion of the project, everyone did a fantastic job and conducted themselves in a very professional manner. So please extend my thanks to Pete, Roseanne, Rich (I hope I have the correct name for the man who excavated the trench and placed the generator), the electricians, and Doug who did the startup.”

—Gary C.

Guys that know their stuff.

“Thanks to you and Jay for your help in answering all our questions and in configuring this system to meet our needs. It was great to work with guys that know their stuff.”

—Bob & Marie W.

Skilled, professional workers.

“Skilled, professional workers who cleaned up after themselves. Telephone contact was always pleasant and they went the extra mile to assure that questions were answered immediately. The work was coordinated perfectly between Tower Generator and our propane supplier. I would recommend them without hesitation.”

—Roy F., Southwick, MA

Polite, thorough, and proactive.

“Just some quick feedback as a new customer. Our first service was great. My wife said Trevor was very polite and thorough. He also proactively offered to send me information on the shutdown procedure to check the oil level of the generator during an extended outage. This is fantastic information to have.”

— Dave S., West Hartford

Very reliable and extremely efficient.

“Anyone that owns a generator in Ct. should seriously consider having a maintenance contract with Tower Generator. They are very reliable and extremely efficient. The entire staff from management to office to service is terrific.”

— Karen D.

I could not be more impressed.

“Just a quick note of thanks as Doug came out today to service my generator. I could not be more impressed with him and his knowledge. He’s truly excellent in every aspect.”

— Dan R.

You should be proud of your team.

“Chris, I would like to thank you and your team for my new Cummins Standby Generator System. I’m very happy with the new model Cummins that allows for location 18” from my foundation. The unit is pleasing to the eye and the machine is quiet. It was worth the wait! You should be proud of your team. They were all knowledgable, professional and courteous. My thanks to Rosanne for her detailed project planning, as well as Roland, Ken, Rich and Doug. It was a pleasure dealing with each and every one of them. Again, thank you to Tower Generator for a positive experience and a job well done!”

— Bob H.

Nicest, Most Reliable People!

“Thanks so much for everything you do- you are the nicest, most reliable people!”

— Kathy M., East Hartford

Very Helpful!

“Alex & Leo were both very helpful on Friday when I called with a problem. Thanks for the help!! ”

— David L.

Impressive Professionalism!

“I’m impressed with Tower’s professionalism and total solutions they offer. It’s easy to see how a basic generator can get out of hand trying to do it on your own.”

— TP & KP, Cromwell

The Most Professional and Knowledgeable

“My husband researched the various whole house generators and the companies that installed them. He found that the Cummins Onan whole house generator was the best residential generator, because the design of the Cummins has one of the highest residential ratings. The Tower Generator was the most professional, knowledgeable and co-operative company. They listen to our needs prior to visiting our house for an official quote. During Peter’s visit, he listen to our needs. He made recommendations as to the placement and installation of the Cummins generation and propane tanks so that they met building code requirements and our needs. Also, he explained the installation process, so that were no surprise in the scheduling and price. He provided us a quote that covered everything and there were no over runs in the price. During the installation, Roseann was fantastic in keep us appraised of the entire installation schedule from the placement of the generator, trenches, electrical work and final Company setup. If we had a question, she was able to provide us a quick and correct answer. Their installation was smooth. The Final Company startup and walked through with our building inspector was handled by Alex. Again, his professionalism and experience was outstanding. Our building inspector was impressed with the entire installation. Before Alex left he did a thorough walk through with us as to how the generator would work during the weekly test mode and power outages. Finally, he showed us the monthly maintenance checkout process and reviewing the codes. The Cummins Generator is extremely quiet during the weekly test. Our monthly checkout is very easy. We recommend Tower Generator to any residential household that needs a generator and the Cummins generator.”

— Susan M., Hebron, CT

You folks truly are Connecticut’s Generator Specialists!

“Dear Chris & the Tower Generator Team, You folks truly are Connecticut’s Generator Specialists! Karen and I interviewed a number of contractors for the purchase and installation of a generator for our newly purchased home. From the very start you and the team were demonstrably competent and professional. From sizing the equipment properly, so that the entire house is active with the loads automatically balanced, to choosing the right footprint and noise levels to minimize impact on the neighbors…your service was “top shelf.” I would recommend Tower Generator without hesitation or reservation to anyone thinking about investigating the practicality of owning a back-up power system for their home. A special thanks for supporting the installation of the natural gas hook-up for the patio grille and the surgical-like precision of the trench work on the lawn. When the city and utility inspectors compliment the work, the homeowner knows they made the right choice. John & Karen R. Stamford, CT ”

— John R., Stamford, CT

The folks at Tower take care of you

“Tower Generator sells a high end product (whole house standby generators) and they provide high end service to match. First you deal with Jay in sales, and he explains the options and tradeoffs in selecting a generator, but is also a voice of reason to stop you from going overboard. He doesn’t put pressure on you and steers you to a good decision. If you have a more technical question you get to deal with Chris the owner. He’s obviously enthusiatic about what he does and his attitude is to do whatever it takes for the customer (I’ll go into that more in a minute). Then you get to deal with Rosanne who is in charge of scheduling everything. She is the kind of positive enthusiastic person that you wish everyone you deal with was like. To say that there is good team spirit at Tower Generator is an understatement. Tower Generator sells the higher end home and commercial standby generators (Kohler and Cummins Onan) and because you depend on their product under the worst conditions they make very conservative choices for reliability – nothing would be worse than spending a lot of money for a generator and have it fail when you need it. The folks at Tower take care of you – I chose to use a local propane supplier to bury the propane tank and piping to the generator and while they did a lot of things very well, the way the pipe came up from the trench to the generator wasn’t quite as neat as I would have liked. I sent a picture to the folks at Tower, they called the gas company for me, but hit a wall, so despite it not being their work they decided they were going to fix it themselves. I even mentioned to Rosanne that I was willing to take care of it myself and her response was “you’re the customer, you shouldn’t have to deal with it”. When’s the last time you ever heard that from a company! Now the outside installation is something they should be proud to place on their project gallery. There is obviously more to a quality generator install than just a pretty gas connection, but this was just one example of their attention to detail. I also requested some changes along the way and it would have been fair for them to add charges for some of them, but instead of nickel and diming me they included them as part of the service, they just wanted their customer to be totally satisfied. This is why the folks at Tower Generator belong on this page, they are a pleasure to deal with and won’t drive you nuts. ”

— Steve P., Danbury, CT